OlenHub is built on a foundational principle: the data you and your community generate belongs to your community — not to OlenArc. OlenArc acts as a data processor, not an owner. We handle your data only to operate the service and only according to your direction.
Sign-in is optional. You can use the whole app — the Navigator, calendar, news, and directory — without an account. We only ever store something when you choose to:
We never collect your precise (GPS) location, your contacts, or advertising identifiers, and there are no third-party ad trackers in OlenHub. Our anonymous usage stats may include a coarse, approximate area— such as which North Slope village or region a visit comes from — derived from your internet (IP) address. We use this only in aggregate, to understand where the app is helping and to support your community's own programs; it is never tied to your name or used to track you.
OlenHub turns anonymous, aggregated usage into a picture of what the community is asking for — for example, how many people looked for food, heating, or health help. We use this to improve the app and, at a community's direction, to help that community's own institutions (such as the tribal health organization or the Borough) document needs and apply for funding that serves residents. These insights are always aggregated and de-identified — we never show anything tied to a person, and we suppress any detail that appears fewer than 11 times. We sell software and services — never your data.
Ask Olen organizes public and local information to help you find things faster — official resources, event flyers, public posts, and things neighbors share publicly. Some answers may come from public posts or community-shared info, which is not official, so please confirm important details (times, locations, deadlines) with the organizer or someone local before you rely on them. We avoid sharing individual community members' details — we don't show personal names, photos, individual comments, or personal contact info (phone, email, address) in answers, and posts with sensitive personal information are not used as answer sources. We only surface contact info that belongs to an official organization, clinic, or event organizer. You do not need an account to ask, we never sell your data, and we don't use private questions to train public AI models.
In Services you can fill in an organization's own form and send it from your phone. A form contains only what that form asks for — for a youth program, a child's name, grade and teacher, a parent's name, phone and email, and the choices on the form. It is never a Social Security number, income, or anything about health.
See something wrong or sensitive? You can report it from the app, or email team@olenarc.com. Organizations can request that we correct, update, or remove content about them, and we will respond within 3 days.
We recognize the right of Indigenous communities to govern the collection, ownership, and application of data about their peoples and territories, and we are actively committed to building OlenHub that way. OlenArc acts as a data processor, not an owner — we never sell or monetize community data, and we never share identifiable data with outside third parties. Any community-level insight (such as aggregate, de-identified need signal) is produced for, and shared at the direction of, the community's own institutions — to help them serve residents and secure funding. The community owns this data; OlenArc is the steward, not the owner. You may request deletion of your personal records at any time.
All data is encrypted in transit (TLS) and at rest. We use industry-standard cloud infrastructure. We never sell your data to advertisers, data brokers, or third parties.
You can request a copy of your data, correction of inaccuracies, or full deletion by emailing team@olenarc.com. We will respond within 3 days.
Last updated: June 2026 · OlenArc LLC
