Heating & utilities

As of September 2026 neither ICAS nor the Native Village of Barrow lists a tribal LIHEAP / energy-assistance program on its website, so the main heating program for North Slope households is still the State Heating Assistance Program (DPA, 800-478-7778). Tribal help that DOES exist for a shut-off notice or a past-due heat/electric bill: NVB Emergency Assistance pays past-due utilities up to $1,000 for enrolled NVB members (907-852-4411); NVB's Homeowner Assistance Fund can pay utility arrears for member homeowners until Sept 30, 2026; ICAS General Assistance can cover utilities for eligible low-income members (907-852-4227); ASNA BIA General Assistance in Atqasuk, Kaktovik, Nuiqsut and Wainwright (907-852-2762); Native Village of Nuiqsut has an Emergency Requests & Rental/Utility Assistance form (907-480-3010). Ask your own village tribal office too — programs change with grant cycles.

emergency, rent or utility help

To start electric, gas, water or sewer service in Utqiaġvik you become a BUECI member: fill out the Membership Application (residential or business), bring a federal or state photo ID, and pay a security deposit for each line of service plus any connection fee. Take it to 1295 Agvik Street, Monday–Friday 8:00–12:00 and 1:00–5:00 (closed for lunch), or call 907-852-6166 option 1. Pay bills through SmartHub (bueci.smarthub.coop) or the automated line 1-855-939-3753; report outages any time at 907-852-6166. Barrow Utilities & Electric Cooperative (gas, electric, water): 907-852-6166. (Source: North Slope Borough Health & Social Services resource guide.)

ASTAC's local office is at 1085 Kiogak Street, Utqiaġvik (PO Box 937), 907-852-7100, staffed Monday–Friday 10:00am–5:00pm, where you can sign up, pay, or swap equipment. Customer service (Anchorage call center, Mon–Fri 8–5): 1-800-478-6409 or 907-563-3989, info@astac.net. Internet technical support is 24/7 at 1-888-896-7815; after-hours support line 1-888-535-7538. ASTAC has an 'Assistance Programs' page for low-income discounts (Lifeline / Tribal Lifeline) — ask customer service what you qualify for. ASTAC (phone, internet): 907-852-7100. (Source: North Slope Borough Health & Social Services resource guide.)

NSB Roads, Airports & Sanitation handles village waste collection, landfills and water-truck delivery. Choose your village office below.

NSB Fuel & Natural Gas manages fuel delivery, tank farms and natural gas infrastructure. Contact the division about its services and the appropriate village contact.

The Heating Assistance Program is a statewide State of Alaska program, not a North Slope office. It makes a one-time payment to help eligible low-income households with heating costs, and can help with utility deposits for subsidized rental housing where heat is included in rent (SRHUD). Heating Assistance applications are accepted October 1 through April 30 each year; SRHUD applications are accepted year-round. Apply online at www.heatinghelp.alaska.gov, or request an application or ask questions by calling the Heating Assistance Office at 1-800-470-3058. (Source: North Slope Borough Health & Social Services resource guide.)

The state Heating Assistance page describes standard heating assistance, crisis assistance and the Subsidized Rental Housing Utility Deposit program (SRHUD). These share an application, but the conditions and timing differ. Check the current state instructions before applying.